Privacy Policy - Cleaner Islington

This Privacy Policy explains how Cleaner Islington collects, uses, stores, shares, and protects personal data. It applies to all Cleaner Islington customers in the area, including anyone who requests, books, receives, or enquires about our cleaning services. We are committed to handling personal information in a lawful, fair, and transparent manner in line with the UK GDPR and the Data Protection Act 2018.

1. Who this policy applies to

This policy applies to customers, prospective customers, and individuals who interact with Cleaner Islington in connection with our cleaning services. It covers information collected when you request a quote, make a booking, communicate with us, use our services, or otherwise engage with us as a customer in the area.

2. Information we collect

We only collect personal data that is relevant and necessary for delivering and managing our services. The types of data we may collect include:

Identity information: name, title, and any details needed to identify you as a customer.
Contact details: email address, telephone number, and service address.
Service and booking information: cleaning preferences, appointment dates, instructions, access details, and service history.
Payment-related information: billing records, payment status, and transaction references. We do not store full card details unless required by a secure payment provider.
Communication records: messages, complaints, feedback, and notes relating to your requests or service experience.
Technical information: limited device or browser information if you contact us electronically, where needed for security or troubleshooting.

We do not intentionally collect special category data unless you choose to provide it and it is necessary for a specific service issue, such as accessibility or health-related instructions. Where such information is provided, we will treat it with additional care and only process it where a lawful basis exists.

3. How we use your personal data

Cleaner Islington uses personal data only for legitimate business and service purposes. We may use your information to:

provide cleaning services and manage appointments;
respond to enquiries and offer quotes;
process payments and maintain accounting records;
communicate service updates, changes, or issue resolutions;
handle complaints, service quality checks, and customer support;
meet legal, regulatory, and tax obligations;
protect our business, staff, and customers from fraud, misuse, or security risks.

We will not use your data for purposes that are incompatible with those stated above without first ensuring that a lawful basis applies and, where required, notifying you.

4. Lawful basis for processing

We process personal data under the following lawful bases:

Contract

We process data when it is necessary to enter into or perform a contract with you. This includes taking bookings, delivering cleaning services, managing service arrangements, and issuing invoices.

Legitimate interests

We may process data where it is necessary for our legitimate interests, provided your rights and freedoms do not override those interests. This may include service administration, improving operations, maintaining security, preventing fraud, and keeping records of customer interactions.

Legal obligation

We may process and retain certain data to comply with legal obligations such as tax, accounting, or record-keeping requirements.

Consent

In limited situations, we rely on your consent, for example where you voluntarily provide optional information or agree to receive certain communications. You may withdraw consent at any time where consent is the lawful basis.

5. Data retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Retention periods depend on the type of data and the reason for processing.

Service and booking records: retained for a period appropriate to manage customer history, service disputes, and operational needs.
Financial and tax records: retained for the duration required by applicable law.
Correspondence and complaints: retained as needed to address queries, resolve disputes, and demonstrate compliance.
Consent-based information: retained until consent is withdrawn or the information is no longer needed.

When data is no longer required, it is securely deleted, anonymised, or otherwise disposed of in a safe manner.

6. Data sharing and processors

We may share personal data with trusted third parties who help us operate our business. These third parties act as processors where they handle data on our behalf and only in accordance with our instructions. Examples may include:

booking and scheduling providers;
payment processing services;
accounting and invoicing systems;
IT support, storage, or security providers;
professional advisers such as legal or tax advisers;
regulatory authorities, law enforcement, or courts where required by law.

We require processors to protect personal data through appropriate technical and organisational measures. They are not permitted to use your information for their own purposes. Where data is transferred outside the UK, we take steps to ensure an adequate level of protection is in place.

7. Data security

We use reasonable security measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and regular review of data handling practices. While no system can be guaranteed completely secure, we take the protection of your information seriously and work to minimise risk.

8. Your rights

Under data protection law, you may have the following rights in relation to your personal data:

Right of access: you can ask for a copy of the personal data we hold about you.
Right to rectification: you can request correction of inaccurate or incomplete data.
Right to erasure: in certain circumstances, you can request deletion of your data.
Right to restriction: you can ask us to limit how we use your data in certain situations.
Right to object: you can object to processing based on legitimate interests or direct marketing.
Right to data portability: you can request transfer of certain data where processing is based on consent or contract and carried out by automated means.
Right to withdraw consent: where we rely on consent, you may withdraw it at any time.

To exercise your rights, you may make a request using the appropriate channels provided by Cleaner Islington. We may need to verify your identity before responding. We will respond within the timeframe required by law unless an exception applies.

9. Cookies and similar technologies

If you interact with our digital services, limited cookies or similar technologies may be used for functionality, security, or performance. Where consent is required, we will request it before placing non-essential cookies. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

10. Children’s data

Our services are directed to adults, and we do not knowingly collect personal data from children unless it is incidental and necessary for service delivery, such as access instructions for a household. If we become aware that we have collected data unlawfully from a child, we will take appropriate steps to delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service arrangements. Any updates will take effect when published or otherwise communicated. We encourage customers to review this policy periodically to stay informed about how their data is handled.

12. Summary of your privacy

Cleaner Islington is committed to processing personal data responsibly, lawfully, and securely. We collect only the information needed to provide and manage our services, rely on appropriate lawful bases, keep data only as long as necessary, and use trusted processors under clear safeguards. We also respect your rights and aim to support transparent, fair, and compliant data handling for all customers in the area.

Important: This policy applies to every Cleaner Islington customer in the area and should be read as the governing statement on how personal data is handled for our cleaning services.