Accessibility Statement

Accessibility Statement for Cleaner Islington Services

Cleaner Islington is committed to providing a digital experience that is accessible, inclusive, and easy to use for everyone. This accessibility statement explains how we work to make the Cleaner Islington online services more accessible, the standards we aim to meet, and how you can contact us with any accessibility-related requests or feedback.

Our commitment to accessibility

We are actively working to ensure that people in the Cleaner Islington area, including disabled users, older people, and those using assisted technologies, can access online information and services. Our goal is to provide a consistent and inclusive experience across devices, so that residents, visitors, and businesses can interact with Cleaner Islington digital content without barriers.

Standards and guidelines

We aim to comply with the Web Content Accessibility Guidelines version 2.1 at level AA. These internationally recognised guidelines explain how to make web content more accessible to people with a wide range of access needs, including visual, auditory, physical, speech, cognitive, and neurological differences. Meeting WCAG 2.1 AA helps us provide content that is perceivable, operable, understandable, and robust.

Screen reader support

The Cleaner Islington website is designed to work with modern screen readers and other assistive technologies. We use clear page structures, headings, and labels to help screen reader users navigate and understand content. Images that convey important information are given text alternatives, and form fields are labelled so that screen readers can announce them clearly. We aim to avoid using images of text wherever possible and to keep the reading order logical and predictable.

Keyboard navigation

The Cleaner Islington online services can be explored using only a keyboard, without requiring a mouse or touch input. We aim to ensure that all interactive elements, including menus, buttons, and form controls, can be accessed via the keyboard in a logical order. Visible focus indicators are used so that you can easily see which element is currently selected. We avoid keyboard traps and design content so that you can move through pages and sections efficiently using the keyboard alone.

Readable and understandable content

We work to make Cleaner Islington content clear, concise, and easy to understand. Plain language is used wherever possible, and we explain any necessary technical terms. Page layouts are designed to be consistent, with predictable navigation and headings that describe the content of each section. We also aim to provide sufficient colour contrast between text and background so that content is readable for people with low vision or colour vision differences.

Compatibility with different devices

The Cleaner Islington website is designed to be responsive across a range of devices and screen sizes, including desktops, laptops, tablets, and mobile phones. Content is structured so that it can be resized without loss of information or functionality, and users can zoom in using browser settings. We test pages across a range of modern browsers and assistive technologies commonly used in the Cleaner Islington area.

Ongoing improvements

Accessibility is an ongoing process. We regularly review Cleaner Islington pages, forms, and services to identify and fix issues that may create barriers. As new features are added or existing services are updated, accessibility is considered from the planning stage to implementation. We also welcome feedback from users, as this helps us prioritise improvements that have the greatest impact in the Cleaner Islington community.

Requesting information in an accessible format

If you need Cleaner Islington information in a different format, such as large print, audio, or an easy read version, you can contact us and request a reasonable adjustment. Please tell us which page or service you are using, and explain what format you need. We will consider your request and aim to respond within a reasonable time.

Reporting accessibility problems

If you experience any problems accessing Cleaner Islington online content, or if you think we are not meeting accessibility requirements, you can contact us to report the issue. Please describe the page or service you were using, what you were trying to do, and what went wrong. This information helps us investigate and work towards improving accessibility for everyone using Cleaner Islington services.