Privacy Policy

Cleaner Islington Privacy Policy

This Privacy Policy explains how Cleaner Islington collects, uses, stores and protects personal data relating to our customers and prospective customers in our local service area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018.

By using Cleaner Islington services or contacting us to request information, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaner Islington customers and potential customers within our operating area who use or enquire about our cleaning services. It covers personal data collected through our website, by telephone, in person, or through any other communication channel we use.

Data Controller

For the purposes of data protection law, Cleaner Islington is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, home or business address within our service area and other contact details you choose to share so that we can respond to your enquiries and deliver our services.

Service information, including details of the premises to be cleaned, access instructions you provide, preferences regarding cleaning products or methods, and records of the services we have provided to you.

Communication records, including your enquiries, feedback, complaints, and any correspondence or notes arising from your interactions with us, whether by phone, online forms, or in person.

Billing and payment information, such as records of payments made, payment method type, and related transaction information. We do not store full payment card details if you pay by card; where a secure payment provider is used, your card data is processed directly by that provider.

Technical data, such as basic information about how you interact with our website, including device type, approximate location based on IP address, and similar data generated by standard web analytics tools, where used. This may involve the use of cookies or similar technologies where permitted by law and in accordance with any cookie information we provide.

Lawful Basis for Processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the circumstance, we may rely on the following lawful bases:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, for example to provide cleaning services, manage bookings, and handle billing and payments.

Legal obligation: We process certain personal data where we are required to do so by law, such as retaining invoice records for tax and accounting purposes.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, keeping appropriate business records, and ensuring the security of our staff and customers.

Consent: In some limited cases, we may rely on your consent, for example where we send certain types of direct marketing or use non-essential cookies. Where we rely on consent, you can withdraw it at any time as described in this Privacy Policy.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide cleaning services to you, including arranging appointments, visiting your premises in our service area, and fulfilling our contractual obligations.

To manage our relationship with you, including handling your enquiries, responding to feedback or complaints, and notifying you of changes to our services or terms.

To administer our business, including internal record keeping, quality assurance, staff training, and maintaining accurate financial and operational records.

To process payments and manage invoices, including confirming payment status and dealing with any billing queries.

To comply with legal and regulatory obligations, including tax, accounting, and health and safety requirements.

To protect our business, staff and customers, including preventing and investigating fraud or misuse of our services and ensuring the security of our operations.

To send you relevant information about our services in your area where we are permitted to do so by law, and where required, with your consent. You can opt out of direct marketing at any time.

Data Sharing and Processors

We may share your personal data with third parties where necessary for the purposes described above and where allowed by law. In particular, we may share data with:

Service providers acting as data processors, who provide services such as secure payment processing, accounting support, information technology support, scheduling and booking tools, and data storage. These providers may only process your personal data in accordance with our instructions and for the purposes we specify.

Professional advisers such as accountants or legal advisers where necessary for the services they provide to us.

Public authorities or law enforcement bodies where we are legally required to do so or where such disclosure is necessary to protect our rights or the safety of others.

We do not sell your personal data to third parties. Where we use processors, we take reasonable steps to ensure that they provide appropriate safeguards to protect your personal data and process it in accordance with data protection law.

International Transfers

Where our service providers are located outside the United Kingdom or the European Economic Area, or where personal data may be stored or accessed from another country, we will take steps to ensure that appropriate safeguards are in place. This may include using standard contractual clauses or relying on adequacy regulations, in accordance with applicable data protection law.

Data Retention

We keep your personal data only for as long as necessary for the purposes for which it was collected, including any legal, accounting or reporting requirements.

In general, we retain customer records relating to our services for a period that allows us to respond to queries, deal with any disputes, and meet our legal obligations. Financial records, such as invoices and payment confirmations, are typically retained for the period required by tax and accounting law.

Where personal data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. These rights may be subject to conditions or limitations, for example where fulfilling your request would adversely affect the rights of others or where we are required by law to retain certain data. Your rights include:

Right of access: You can request confirmation of whether we process your personal data and request a copy of the personal data we hold about you.

Right to rectification: You can ask us to correct or complete any personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction of processing: You can ask us to restrict the processing of your personal data in certain situations, such as while we are verifying the accuracy of data or assessing an objection you have raised.

Right to object: You can object to certain types of processing based on our legitimate interests, including direct marketing. Where you object to direct marketing, we will stop processing your personal data for that purpose.

Right to data portability: In limited circumstances, you may request that we provide your personal data in a structured, commonly used and machine readable format so that you can reuse it or transfer it to another organisation.

Where we rely on consent as a lawful basis, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing that took place before withdrawal.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. Measures may include access controls, staff training, and secure storage practices. While we strive to protect your personal data, no system can be completely secure and we cannot guarantee absolute security.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.